An advocate, is someone can participate in phone calls and meetings with you.   They could be, a family member, a friend, a carer, worker or someone who has been engaged to act on your behalf, may be referred to as an individual advocate (ie, they support your self-advocacy).

Independently You and Brolly Sheets is happy for you to have an advocate represent you, in any discussion or communication with us. 

Yes you can. Under the self managed model, Participant’s or their carers place and pays for an order with IndependentlyYou.com directly. Orders can be placed via the Internet at IndependentlyYou.com or by telephone 1800 809 847. The participant can choose products which meet their needs from both a functional and aesthetic perspective. The participant pays via Credit Card or Paypal or Bank Deposit.
As the order has already been paid for, IndependentlyYou.com can immediately ship the goods to the participant and upon receipt of the goods; using the IndependentlyYou.com invoice, the participant claims payment from NDIS.

We can also issue an invoice to the participant to enable them to claim the funds which are then paid over to IndependentlyYou.com.

Yes you can. Under the Agency managed plan model, Participants places an order with IndependentlyYou.com  (on the website or by telephone 1800 809 847).  Independentlyyou.com needs to ensure that the products pass the reasonable and necessary requirement.  Independentlyyou.com the uses the NDIS Provider portal to generate booking request against the Participant’s plan, for the items requested. If there is a consumables portion (and enough funds available) in the participant’s plan, the portal automatically approves the Service Request. And Independentlyyou.com can claim payment for the service booking through the portal IndependentlyYou.com ships the goods to the participant

Yes you can.  In the plan managed model, Participant’s can place an order with IndependentlyYou.com Brolly Sheets or ask their Plan Manager, Support Co-Ordinator and care worker to place an order with IndependentlyYou.com.  IndependentlyYou.com email an invoice to the manager of the participants NDIS plan. After the Plan Manager receives funds from NDIS and  has remitted the funds to IndependentlyYou.com, we will ship the goods.

There are three models of NDIS management, each with a slightly different approach for purchasing products which will be funded through the NDIS.  The three modes are NDIA Managed, Plan Managed, and Self-Managed.  The steps to purchase Brolly Sheets products under each model are out lined below.

NDIA Managed (Payments are managed by the NDIA)

1) Participant places an order with IndependentlyYou.com (on the website or by telephone 1800 809 847).  Independentlyyou.com needs to ensure that the products pass the reasonable and necessary requirement
2)  com (using the NDIS Provider portal) generates a service request for the Participant for the items requested. If there is a consumables portion (and sufficient funds available) to the participant’s plan the portal automatically approves the Service Request. And Independentlyyou.com can claim payment for the service booking through the portal
3) IndependentlyYou.com ships the goods to the participant

Plan Managed (Participants managed a professional Plan Manager approved by the Agency)

1)  The Participant can place an order with IndependentlyYou.com Brolly Sheets or ask their Plan Manager, Support Co-Ordinator and care worker to place an order with IndependentlyYou.com.  The participant can choose products which meet their needs from both a functional and aesthetic perspective.
2)  com produces an invoice and provides the invoice to the plan manager for submission to the NDIS. 
3)  At some point the Plan Manager receives funds from NDIS and remits the funds to IndependentlyYou.com.
4)  IndependentlyYou.com ships the goods to the participant

Self-Managed (Participants who have assumed responsibility for buying products which are then reimbursed by the Agency)

1)  Participant places and pays for an order with IndependentlyYou.com directly.  Orders can be placed via the Internet at IndependentlyYou.com or by telephone 1800 809 847.  The participant can choose products which meet their needs from both a functional and aesthetic perspective. The participant pays via Credit Card or Paypal or Bank Deposit.
2)  IndependentlyYou.com ships the goods to the participant
3)  The participant, using the IndependentlyYou.com invoice, claims payment from NDIS.
4)  NDIS reimburses the participant directly.

Yes we will provide a written service booking if requested.   All Participants in the National Disability Insurance Scheme, when arranging for services or products can have the terms and conditions of the service documented in a service booking form.  IndependentlyYou.com can provide you with a Service Booking if you require one.  A Service Booking in our case, is a signed agreement that describes the products, quantity and price to be supplied and outlines the responsibilities of both the provider and participant.

For every order that is place with us, the customer receives a confirmation which outlines the products, the quantity and purchase price.  This order confirmation, together with our terms of trade forms our agreement.

Yes you can.  From the NDIS perspective a “complaint is when someone expresses dissatisfaction with an NDIS support or service”. IndependentlyYou.com takes our responsibilities to NDIS participants very seriously.  These responsibilities include; ensuring that complaint are not adversely affected by raising the complaint and the information that is provided is kept confidential unless disclosure is required by law or other authority.

In addition to our own complaints processes, complaints can also be raised with the NDIS Commissioner. The Commission can be reached by phoning: 1800 035 544 or TTY 133 677 and in addition through the National Relay Service and ask for 1800 035 544 or by Completing the Commission’s complaint contact form 

For the full detail on IndependentlyYou.com’s NDIS complaint procedures please visit our

IndependentlyYou.com NDIS Complaints Procedures webpage.

Yes, IndependentlyYou.com can accept instruction (to place an order or request exchange or refund) from Participants, or their carers’ support workers, support coordinators, plan managers and an advocate or friend or translator.  You can also communicate with us via live chat on our website orsend us an email 

We treat all of our customers with dignity and respect.  There is a further level of obligation toward NDIS participants under the NDIS Code of Conduct.  We are required to;

respect for your individual right to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions  respect the privacy of people with disability provide supports and services in a safe and competent manner with care and skill act with integrity, honesty, and transparency promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse take all reasonable steps to prevent sexual misconduct.

For full details on the rights of NDIS participants, please see our NDIS Code of Conduct page.